Support

Our approach to support is simple.

Support for all our prospective clients and their work with our products is core to our business. Most customers are pleasantly surprised at the speedy response to their questions. Our aim as with all our products is fast turnaround - both for support questions, which are usually answered within hours, and new releases, which are very frequent, sometimes more than one a week. If a problem is discovered it's fixed and a new version released immediately - check this in the changelog on site to see what we mean.

Report Generator Change log
PDF Library Change log
Graph Library Change log

Our technical support, as with our business in general, is handled by email because our clients are in all times zones. However, technical support has been known to make calls at all kinds of odd hours to help customers out and on occasion has been authorised to fly out to clients, (at their expense), to resolve issues within tight deadlines.

Technical Support During Development Stage

Feel free to download and play with fully functional demo stamped versions of whatever products interest you. Use the demos for development and QA for as long as you wish. Should you be unable to work with a demo we are happy to provide a time limited unlocked version for your purposes. Once you go live you'll need licenses for each CPU for all machines running the software including all development and QA machines.

During this period we will provide ad hoc support free of charge so that all your concerns are resolved and you are 100% sure that BFO can provide you with the best solution for the job before you make any financial commitment. In light of this, you should be aware that BFO do not offer refunds.

Support Package

Should you purchase technical support for your product, you'll receive new product versions, upgrades within the product version, priority responses both for bugfixes and for any feature suggestions to be included in upgrades. You will also receive product update notifications sent direct to your email.

The annual support fee is priced on a per software product basis. It is calculated at 20% of software costs with a minimum fee of US$400 per product total.

See also:

I am impressed on how easy it was to integrate the library into our application. I hope to use it more as we enhance the application's features.

-- Financial Pacific Leasing on the Big Faceless PDF Library